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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    46 Threads 450 Posts 6 Online viewers
    Last post: Smart meter upgrade by
    WilliamB
    Posts: 450 / Threads: 46 / Online viewers: 6

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,498 Threads 4,341 Posts 267 Online viewers
    Last post: May gas bill? by
    WilliamB
    Posts: 4,341 / Threads: 1,498 / Online viewers: 267

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 293 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 293

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    24 Threads 50 Posts 90 Online viewers
    Last post: Does anyone win the... by
    avebav
    Posts: 50 / Threads: 24 / Online viewers: 90

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 1149 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 1149

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    17 Threads 25 Posts 6 Online viewers
    Last post: Broken smart hub by
    Dean
    Posts: 25 / Threads: 17 / Online viewers: 6
  • May gas bill?
    Hi @Asema, This is quite unusual as bills should have generated by the 8th of each month at the very latest. I would advise giving our customer... see more
    by WilliamB
    • 1 Hour Ago
    • 1
      Replies
    • 0
      Likes
    • 66
      Views
  • Feed up
    @WilliamB hi William thank you but I managed to get some help yesterday and the problem has been sorted ​​​​​​​ see more
    by Karensmith
    • 1 Hour Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Feed up
    Hi @Karensmith, I'm sorry to hear that this has not worked. If you send me a direct message, I will be happy to look into this further for you. ... see more
    by WilliamB
    • 1 Hour Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • May gas bill?
    So I sent in my gas meter reading on 30th May, I normally get the bills between the 2nd and 5th of the month, but not had any bill on the app or... see more
    by Asema
    • 14 Hours Ago
    • 1
      Replies
    • 0
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    • 66
      Views
  • Can't seem to top up
    @WilliamB I am just afraid my electric and gas going off see more
    by MOTHERHEN322
    • 18 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 176
      Views
  • Can't seem to top up
    @WilliamBHi William thank you for your response. I have tried to top up via paypoint but on getting there, I was told it declined my top up card.Also... see more
    by MOTHERHEN322
    • 18 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 176
      Views
  • Feed up
    @WilliamB hi I have tried everything you have said still no luck ​​​​​​​but thanks for your reply see more
    by Karensmith
    • 18 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Feed up
    Hi @Karensmith, I'm sorry to hear that you are having issues with the gas meter, and also getting through to our customer services. This might be... see more
    by WilliamB
    • 18 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Can't seem to top up
    Hi @MOTHERHEN322, This has been an issue that has arisen for a few customers since the meter network upgrade. This will require our app team to... see more
    by WilliamB
    • 19 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 176
      Views
  • In-home display since update of SMETS1
    Hi @Spar, I'm very sorry to hear of the various issues you are having since the smart meter network update. The issue with the IHD, although not... see more
    by WilliamB
    • 19 Hours Ago
    • 1
      Replies
    • 0
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    • 124
      Views
  • Feed up
    Trying to speak to someone but no one picks up when ringing,after an hour I gave up. my money is not going on to my gas meeter yet don’t have a... see more
    by Karensmith
    • 19 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • App not communicating with meters since upgrade
    Same here electrics working fine but gas no dater at all.just paid to top up but no matter what I do it’s just not going on my meeter see more
    by Karensmith
    • 21 Hours Ago
    • 8
      Replies
    • 0
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    • 6336
      Views
  • App not communicating with meters since upgrade
    Same here can't seem to top up my meter. see more
    by MOTHERHEN322
    • 22 Hours Ago
    • 8
      Replies
    • 0
      Likes
    • 6336
      Views
  • Can't seem to top up
    Hi, has anyone noticed that they ant top up their smart meter since the upgrade? And it is so difficult to get them on phone. see more
    by MOTHERHEN322
    • 22 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 176
      Views
  • In-home display since update of SMETS1
    Hi everyone, I’m posting here out of frustration after weeks of trying to get this resolved through customer service. My In-Home Display... see more
    by Spar
    • 22 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 124
      Views
  • Is this normal?
    Hi @Z5teve Thanks for your message! I'd definitely like to investigate this a little more for you if I can - please can you send me a Direct... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 1030
      Views
  • Utilta app
    Hi @DennisEmmott Thanks for your question! There should be no need to enter any pin numbers from your In Home Display into your app - they should... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 402
      Views
  • Utilta app
    Where do I input the secure code from display into the app see more
    by DennisEmmott
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 402
      Views
  • Is this normal?
    I had a new gas meter installed on the 16th may, I was just wondering why im on premium rate now and is this correct and been charged £4.94 per unit... see more
    by Z5teve
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1030
      Views
  • Meter Debt after moving in
    Hi @TelecomTower, You are correct that your account and top ups on the meter should be back-dated to 1st May, when you took over the property. ... see more
    by WilliamB
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3190
      Views
  • Meter Debt after moving in
    Hi, thanks for the reply. It is all a little confusing :) What worries me is that, as mentioned, we took possession of the flat at the start of... see more
    by TelecomTower
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3190
      Views
  • Meter Debt after moving in
    Hi @TelecomTower, I appreciate the confusion this might have caused. When we process a change of tenancy, we reset the meters to 50p of credit... see more
    by WilliamB
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3190
      Views
  • Meter Debt after moving in
    Hi, we moved into a Utilita-supplied property on 3-May. We submitted the Moving In form, and topped up as a guest a few times. We were unable to... see more
    by TelecomTower
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3190
      Views
  • App not communicating with meters since upgrade
    @PeteC thank you I’ve messaged you see more
    by Rebecca001
    • 5 Days Ago
    • 8
      Replies
    • 0
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    • 6336
      Views
  • App not communicating with meters since upgrade
    Hi ​​​@Rebecca001 Thanks for your reply - I'm sorry to hear this. If you would like to Direct Message me with some details (Account number if... see more
    by PeteC
    • 6 Days Ago
    • 8
      Replies
    • 0
      Likes
    • 6336
      Views
  • App not communicating with meters since upgrade
    @PeteC I have been on the phone to them countless times for 2 weeks and nothing is ever done. see more
    by Rebecca001
    • 6 Days Ago
    • 8
      Replies
    • 0
      Likes
    • 6336
      Views
  • App not communicating with meters since upgrade
    Hi im having the same problem since the smets1 update 2/3 weeks ago i keep trying to transfare from my gas on the app but no info but can do it from... see more
    by Tracy01
    • 1 Week Ago
    • 8
      Replies
    • 0
      Likes
    • 6336
      Views
  • Smart meter upgrade
    Hi @JoyG, I can see on another post you have gone into a bit more detail around the issues you have been having with the smart meter and the app.... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2612
      Views
  • App not communicating with meters since upgrade
    Hi Rebecca Thanks for getting in touch. The easiest way to get these kind of issues resolved is to give our Customer Service team a call - they're... see more
    by PeteC
    • 1 Week Ago
    • 8
      Replies
    • 0
      Likes
    • 6336
      Views
  • Utilita app not reading my smart meter's
    Hi All If you're experiencing issues with your app, or meter connectivity I really would recommend giving our Customer Service team a call -... see more
    by PeteC
    • 1 Week Ago
    • 7
      Replies
    • 0
      Likes
    • 29305
      Views