[MOTHERHEN322]

Hi, has anyone noticed that they ant top up their smart meter since the upgrade? And it is so difficult to get them on phone.

[WilliamB]

Hi @MOTHERHEN322,

This has been an issue that has arisen for a few customers since the meter network upgrade. This will require our app team to investigate, so if you could send me a direct message, I will be attempt to assist further with this.

Thanks,
William

[MOTHERHEN322]

@WilliamBHi William thank you for your response. I have tried to top up via paypoint but on getting there, I was told it declined my top up card.Also the e-credit is not working either

[MOTHERHEN322]

@WilliamB I am just afraid my electric and gas going off